{
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Multiple web services, including Builder and other services that rely on the Builder API, will be offline during the maintenance. 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Thank you again for your patience.","created_at":"2025-10-20T23:01:02.097Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T23:01:02.097Z","display_at":"2025-10-20T23:01:02.097Z","deliver_notifications":true,"tweet_id":null,"id":"837pz2bwpxdd","incident_id":"fx5g9b0stxwb","custom_tweet":null,"affected_components":[{"code":"c6ljn3ts693g","name":"Web Services - Builder API","old_status":"degraded_performance","new_status":"operational"},{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"operational"},{"code":"v3wpg86sb08d","name":"Web Services - Guidebook Web","old_status":"degraded_performance","new_status":"operational"},{"code":"94f5gtky4pyv","name":"Web Services - Event Marketing Websites","old_status":"degraded_performance","new_status":"operational"},{"code":"wp0j77qrtxxg","name":"Web Services - Guidebook Registration","old_status":"degraded_performance","new_status":"operational"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"operational"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"operational"},{"code":"56p8rtxplrt2","name":"www.guidebook.com","old_status":"operational","new_status":"operational"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"www.guidebook.com has been restored to full functionality. The AWS team is continuing to work toward a full resolution of the ongoing service disruption incident: https://health.aws.amazon.com/health/status. \n\nThank you for your patience. We will provide further updates on the issue as soon as possible.","created_at":"2025-10-20T19:11:36.670Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T19:11:36.670Z","display_at":"2025-10-20T19:11:36.670Z","deliver_notifications":true,"tweet_id":null,"id":"y86j2bpszs8k","incident_id":"fx5g9b0stxwb","custom_tweet":null,"affected_components":[{"code":"c6ljn3ts693g","name":"Web Services - Builder API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v3wpg86sb08d","name":"Web Services - Guidebook Web","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"94f5gtky4pyv","name":"Web Services - Event Marketing Websites","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wp0j77qrtxxg","name":"Web Services - Guidebook Registration","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"56p8rtxplrt2","name":"www.guidebook.com","old_status":"major_outage","new_status":"operational"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"At this time, www.guidebook.com appears to be inaccessible. However, all other services (e.g., Guidebook Builder) remain accessible. Our upstream providers continue to work toward a full resolution of the service disruption incident observed earlier today. We will provide further updates as soon as possible.","created_at":"2025-10-20T15:43:45.195Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:43:45.195Z","display_at":"2025-10-20T15:43:45.195Z","deliver_notifications":true,"tweet_id":null,"id":"536vy2hxbxbq","incident_id":"fx5g9b0stxwb","custom_tweet":null,"affected_components":[{"code":"c6ljn3ts693g","name":"Web Services - Builder API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v3wpg86sb08d","name":"Web Services - Guidebook Web","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"94f5gtky4pyv","name":"Web Services - Event Marketing Websites","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wp0j77qrtxxg","name":"Web Services - Guidebook Registration","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"56p8rtxplrt2","name":"www.guidebook.com","old_status":"operational","new_status":"major_outage"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We continue to observe recovery for services impacted by the upstream AWS outage. We are continuing to monitor this incident and will provide an update once it is fully resolved.","created_at":"2025-10-20T10:35:35.586Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T10:35:35.586Z","display_at":"2025-10-20T10:35:35.586Z","deliver_notifications":true,"tweet_id":null,"id":"w8557zdk28gl","incident_id":"fx5g9b0stxwb","custom_tweet":null,"affected_components":[{"code":"c6ljn3ts693g","name":"Web Services - Builder API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v3wpg86sb08d","name":"Web Services - Guidebook Web","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"94f5gtky4pyv","name":"Web Services - Event Marketing Websites","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wp0j77qrtxxg","name":"Web Services - Guidebook Registration","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"A fix has been implemented by AWS and we are starting to see signs of recovery. 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We are continuing to monitor the situation and will provide further updates as soon as possible.","created_at":"2025-10-20T09:30:21.130Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T09:30:21.130Z","display_at":"2025-10-20T09:30:21.130Z","deliver_notifications":true,"tweet_id":null,"id":"b7ym6l4p9tht","incident_id":"fx5g9b0stxwb","custom_tweet":null,"affected_components":[{"code":"c6ljn3ts693g","name":"Web Services - Builder API","old_status":"major_outage","new_status":"degraded_performance"},{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"major_outage","new_status":"degraded_performance"},{"code":"v3wpg86sb08d","name":"Web Services - Guidebook Web","old_status":"major_outage","new_status":"degraded_performance"},{"code":"94f5gtky4pyv","name":"Web Services - Event Marketing Websites","old_status":"major_outage","new_status":"degraded_performance"},{"code":"wp0j77qrtxxg","name":"Web Services - Guidebook Registration","old_status":"major_outage","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"major_outage","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"major_outage","new_status":"degraded_performance"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently experiencing a service disruption due to an issue with an upstream provider, Amazon Web Service (AWS). 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Thank you for your continued patience.","created_at":"2024-07-26T20:43:03.189Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-26T20:43:03.189Z","display_at":"2024-07-26T20:43:03.189Z","deliver_notifications":true,"tweet_id":null,"id":"yg3jvyzjgxxm","incident_id":"xk3j5p2qjg16","custom_tweet":null,"affected_components":[{"code":"c6ljn3ts693g","name":"Web Services - Builder API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v3wpg86sb08d","name":"Web Services - Guidebook Web","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're aware of an issue that is negatively affecting system performance. We are investigating and will provide an update as soon as possible. Thank you for your patience.","created_at":"2024-07-26T17:43:02.628Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-26T17:43:02.628Z","display_at":"2024-07-26T17:43:02.628Z","deliver_notifications":true,"tweet_id":null,"id":"f2cy0d84jj61","incident_id":"xk3j5p2qjg16","custom_tweet":null,"affected_components":[{"code":"c6ljn3ts693g","name":"Web Services - Builder API","old_status":"operational","new_status":"degraded_performance"},{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"operational","new_status":"degraded_performance"},{"code":"v3wpg86sb08d","name":"Web Services - Guidebook Web","old_status":"operational","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"operational","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Builder API","created_at":"2024-02-28T20:01:42.537Z","updated_at":"2026-02-16T06:00:07.660Z","position":1,"description":"Builder API servers","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"c6ljn3ts693g","page_id":"wb969wzxzgl1","group_id":"qlns4nwpygzc"},{"status":"operational","name":"iOS","created_at":"2024-02-28T20:04:49.442Z","updated_at":"2025-10-20T23:01:01.950Z","position":1,"description":"iOS mobile application","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"vqfvq9m6x3cb","page_id":"wb969wzxzgl1","group_id":"yzx737y36yv7"},{"status":"operational","name":"Builder Frontend","created_at":"2024-02-28T19:57:38.804Z","updated_at":"2026-02-16T06:00:07.677Z","position":2,"description":"Frontend CMS web application","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"w1sg40136s21","page_id":"wb969wzxzgl1","group_id":"qlns4nwpygzc"},{"status":"operational","name":"Android","created_at":"2024-02-28T20:05:08.125Z","updated_at":"2025-10-20T23:01:01.987Z","position":2,"description":"Android mobile application","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"01lxg7rws9bz","page_id":"wb969wzxzgl1","group_id":"yzx737y36yv7"},{"status":"operational","name":"Guidebook Web","created_at":"2024-02-28T20:44:57.165Z","updated_at":"2026-02-16T06:00:07.693Z","position":3,"description":"Guidebook Web pages for guides","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"v3wpg86sb08d","page_id":"wb969wzxzgl1","group_id":"qlns4nwpygzc"}]},{"name":"Service Degradation","status":"resolved","created_at":"2024-07-25T21:11:49.951Z","updated_at":"2025-08-18T19:16:18.758Z","monitoring_at":"2024-07-25T22:26:13.245Z","resolved_at":"2024-07-25T23:03:32.727Z","impact":"minor","shortlink":"https://stspg.io/gyjjkvksz7tk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-07-25T21:11:49.939Z","reminder_intervals":null,"id":"pjfl5qw2vf44","page_id":"wb969wzxzgl1","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-07-25T23:03:32.727Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-25T23:03:32.727Z","display_at":"2024-07-25T23:03:32.727Z","deliver_notifications":true,"tweet_id":null,"id":"l7f07lcxlfk8","incident_id":"pjfl5qw2vf44","custom_tweet":null,"affected_components":[{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"operational"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"operational"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"operational"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented for the issue and we are monitoring the results. Thank you for your continued patience.","created_at":"2024-07-25T22:26:13.245Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-25T22:26:13.245Z","display_at":"2024-07-25T22:26:13.245Z","deliver_notifications":true,"tweet_id":null,"id":"3lj1ft505909","incident_id":"pjfl5qw2vf44","custom_tweet":null,"affected_components":[{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2024-07-25T22:10:48.026Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-25T22:10:48.026Z","display_at":"2024-07-25T22:10:48.026Z","deliver_notifications":true,"tweet_id":null,"id":"4trh9yk0hcj3","incident_id":"pjfl5qw2vf44","custom_tweet":null,"affected_components":[{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the underlying issue and have implemented a fix. We are continuing to monitor the situation and will post an additional update as soon as possible.","created_at":"2024-07-25T22:10:27.470Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-25T22:10:27.470Z","display_at":"2024-07-25T22:10:27.470Z","deliver_notifications":true,"tweet_id":null,"id":"jflwl7wpsgj1","incident_id":"pjfl5qw2vf44","custom_tweet":null,"affected_components":[{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"The service that powers some Guidebook features including Activity History is currently experiencing a service degradation. The issue appears to have begun at approximately 1:50 p.m. Pacific Time (4:50 p.m. Eastern/8:50 p.m UTC). We are currently investigating this and will provide an update as soon as possible. Thank you for being patient as we work to restore full service.","created_at":"2024-07-25T21:11:50.067Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-25T21:35:51.426Z","display_at":"2024-07-25T21:11:50.000Z","deliver_notifications":true,"tweet_id":null,"id":"fdyr65tqjqgj","incident_id":"pjfl5qw2vf44","custom_tweet":null,"affected_components":[{"code":"w1sg40136s21","name":"Web Services - Builder Frontend","old_status":"operational","new_status":"degraded_performance"},{"code":"vqfvq9m6x3cb","name":"Mobile Apps - iOS","old_status":"operational","new_status":"degraded_performance"},{"code":"01lxg7rws9bz","name":"Mobile Apps - Android","old_status":"operational","new_status":"degraded_performance"},{"code":"t3vxcyptg86l","name":"Metrics","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"iOS","created_at":"2024-02-28T20:04:49.442Z","updated_at":"2025-10-20T23:01:01.950Z","position":1,"description":"iOS mobile application","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"vqfvq9m6x3cb","page_id":"wb969wzxzgl1","group_id":"yzx737y36yv7"},{"status":"operational","name":"Builder Frontend","created_at":"2024-02-28T19:57:38.804Z","updated_at":"2026-02-16T06:00:07.677Z","position":2,"description":"Frontend CMS web application","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"w1sg40136s21","page_id":"wb969wzxzgl1","group_id":"qlns4nwpygzc"},{"status":"operational","name":"Android","created_at":"2024-02-28T20:05:08.125Z","updated_at":"2025-10-20T23:01:01.987Z","position":2,"description":"Android mobile application","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"01lxg7rws9bz","page_id":"wb969wzxzgl1","group_id":"yzx737y36yv7"},{"status":"operational","name":"Metrics","created_at":"2024-02-28T20:48:46.207Z","updated_at":"2026-02-16T06:00:07.707Z","position":3,"description":"Metrics and reporting for guides, organizations, and apps","showcase":true,"start_date":"2024-02-28T00:00:00.000Z","id":"t3vxcyptg86l","page_id":"wb969wzxzgl1","group_id":null}]}]
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